Vistamation, Inc.888-884-0939
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Frequently Asked Questions

Special Notice:  Due to increased costs, we ship to industrial & commercial locations only.  In order to hold the line on our industrial product pricing, we will ship to businesses only. 

Q: Why are your prices so much lower than the competition?

A:  We are an internet based company.  As such, we do not spend a lot of money sending salesman out on the road prospecting for business. That is a very expensive way to bring new clients to an industrial business, and we prefer to give our customers a chance to save on their products, especially those clever enough to find us.  Also, we do not spend any money on advertising or expensive "Pay Per Click" advertising campaigns.   Customers find us, typically on Google, Yahoo, or MSN, because we show up on the top of these search engines.  For free. In the "natural search" sections of these websites.  We are only on top of these search engines because we are truly relevant to you, our customers, when they want our products.  This enables us to pass our low costs on to you.

2) Shipping of industrial products and industrial equipment

Q:  Do you have free shipping?

A:  As has been said many a time, there is no free lunch.  Whether shipping is added to the price of the product, or is a separate item, the end user always pays for the shipping.  If you have spent any time shopping on the internet comparing our prices, you already know that we are much less expensive than the competition.  But some of our competitors say they offer "free shipping", simply by marking the products up.  We believe in letting you know how much each item costs so that you can decide to possibly pick the item up on  your own, purchase more product at the the same time which will reduce relative cost, or to use your own freight carrier.  Additionally, shipping charges are not subject to sales or use tax, so adding the shipping to the cost of the product simply costs you more money when all is said and done.

Q:  Okay, then how much is shipping?

A:  That depends on what and how much you are buying, and where you are located.  We have many shipping points throughout the US to keep your costs low. Additionally, we have negotiated extremely good freight rates with excellent carriers, and pass the savings on to you.  But please be aware that because our products are very heavy relative to their cost, freight is a significant component.  Additionally, if you are buying in very small quantities of product that must be sent via trucking (as opposed to lighter items weighing less than 70 lbs or so that we can ship via UPS), you may hit the freight company minimums. Whenever possible, we suggest that you consolidate your purchases to keep the relative freight costs down.  Also, whenever possible, have your products shipped to a business location open during normal hours with a freight dock or a forklift.

Q:  What is "dock to dock" freight?

A:  This is the typical freight offered from common carriers, such as FEDEX freight, or UPS Freight, or Conway, or Yellow freight.  It means the freight cost is stated to your shipping dock, and your staff unloads the freight.  It also means that your company and staff are available to receive the freight during normal business hours, typically 8am to 5pm.  If  this doesn't apply to you and your company, freight companies charge "accessorial charges".  This includes items such as "call before delivery" or "we need a lift gate on the truck because we have no forklift or dock high door", or "we need inside delivery because we have no staff to unload and bring the products inside to our facility" or "this is a remote location".  Please let us know if any of this applies to you. And please feel free to ask for a quote before your purchase by selecting "REQUEST QUOTE" after putting items in the shopping cart. By the way, even our competitors that quote "free shipping" do not include free accessorial charges.  They will add these items to your prices as well (check their fine print).

Q:  Do you accept purchase orders?

A:  We can accept purchase orders from government agencies and Fortune 500's on an immediate basis.  All other companies may apply for open account.  This process typically takes 2 weeks.  If you would like open account, please send your company's credit application along with your purchase order to:

  (760) 284-5886 attn: Credit Department 

Q:  Our company doesn't use credit cards.  Can we pay by check? 

A:  Yes.  And we don't wait to receive your check to process the order.  Simply fax us a copy of your check, and we will process your order that day.  Just put your check in the mail that day.


Q:Where can I get assembly instructions? 

A:  Right here:  Assembly Instructions

Q: What is your Warranty Policy? And your Return Policy? 

A:  Our Warranty and Return Policy can be found here

Terms and Conditions


Privacy Notice

Effective Date: 1/20/2018

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

·         What information we collect;

·         With whom it is shared;

·         How it can be corrected;

·         How it is secured;

·         How policy changes will be communicated; and

·         How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

·         See what data we have about you, if any.

·         Change/correct any data we have about you.

·         Have us delete any data we have about you.

·         Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-884-0939 or by email at

The above notice probably does not describe your privacy practices exactly. You need to personalize your statement to fit your business practices. Here are some sample clauses that you can use to help describe other specific practices that fit your business model. 

Additional Clauses

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

If you take and fill orders on your site, insert a paragraph like this in your privacy notice: 


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable  



Serving Industrial Equipment Clients in: Austin, Atlanta, Baltimore, Boston, Calgary, Charlotte, Chicago, Columbus, El Paso, Dallas, Denver, Detroit, Edmonton, Houston, Indianapolis, Jacksonville, Los Angeles, Las Vegas, Louisville, Memphis, Miami, Montreal, Nashville, New York, Oklahoma City, Ottawa, Philadelphia, Phoenix, Portland, San Antonio, San Jose, San Diego, San Francisco, Seattle, St Louis, Tampa, Toronto, Vancouver, Washington DC & Throughout the Known World.